Ordering
Orders for animals are by e-mail only, based on the requested wholesaleprice list. In your order, please list the name of the animal you would like to purchase, sex, and number of animals requested. Information is listed in our stock list. If you are interested in a greater quantity of certain animals than is listed in the price list, please specify the desired quantity in your order. We are usually able to fulfill such requests.
A confirmation of the number of animals will be sent in our confirmation e-mail or in other correspondence. Species not listed in our stock can be made available upon request. If you are interested in a particular species, do not hesitate to send us a specific request. The minimum delivery period is 14 days from the final order confirmation. Delivery conditions and specific dates are always discussed with the customer.
Minimum Order
- the minimum order is 750€ for Germany, Austria,
- the minimum order is 1000€ Netherlands, Denmark, Belgium
- the minimum order is 1500€ for UK, Italy, France, Sweden
Terms of Payment
The price of the order is calculated in total, and includes all aspects of delivery. The price is always disclosed beforehand and approved by the customer. Payment can be realized cash on delivery or in the form of bank transfer to our account, based on the invoice. If you are a new customer, we require a prior down payment of 50-70% according to the price and specifications of the order.
Delivery is possible only following receipt of the down payment. Regular customers pay the total price of the order upon receipt of delivery. To obtain the status of regular customer, you must complete a minimum of three orders in the span of one year. We are VAT payers.
Shipping Prices
Shipping prices are always communicated to the customer prior to final order confirmation. The shipping price is determined by shipping volume, delivery destination. For store suplly, price is determined individually by shipment volume and delivery destination. We try to make this delivery option as attractive as possible for our customers, which is why our prices are lower than those of specialised transport companies.
For example, the price of transport to Germany or Austria does not exceed 80€ for delivery.
Packing
Animals are packed individually, in separate plastic boxes, according to the size of the animal and its needs. Life-sustaining necessities of the animals are secured during packing (i.e. sufficient humidity) through selection of optimal filling materials for the individual boxes. The entire shipment is packed in thermostable Styrofoam boxes, and, for air transport, packed in additional sturdy, damage- and impact-resistant packaging.
Packaging is prepared so that it is resistant to external conditions and ensures the maximum possible comfort for the animals during transport. Packing is always free of charge.
Documents
We provide the following documents for each order: Invoice, certificate of origin of the animals, CITIES (if necessary), health certificates (upon customer request), copy of the certificate of animal sale, additional documentation as per customer request.